“With this new integration, we’re streamlining the delivery of CallMiner’s powerful insights, all from the convenience of Salesforce, so our customers can more efficiently identify areas of opportunity within their sales motions and drive impactful action.” The availability of CallMiner on Salesforce AppExchange makes it easier to do just that,” said Paul Bernard, President and CEO, CallMiner. “CallMiner has always focused on empowering our customers with the right information at the right time, in a way that works for them, to ultimately drive transformational business change and growth. Presented within Salesforce, CallMiner delivers insights from these customer interactions to give sales and support teams the context they need to improve sales and service effectiveness. Powered by artificial intelligence and machine learning, CallMiner enables organizations to analyze and uncover insights from customer conversations across multiple channels including voice calls, emails, texts, web chats and more.
Integrated directly with Salesforce, CallMiner for Salesforce is currently available on AppExchange at . By gaining access to CallMiner within Salesforce, organizations can enhance visibility into customer journeys, improve customer satisfaction and drive new revenue opportunities with existing customers. Marketing Analytics, Performance & AttributionĬallMiner, a leading provider of conversation intelligence to drive business improvement, today announced it has launched CallMiner for Salesforce on Salesforce AppExchange, empowering sales and support leaders with critical insights into recent customer and prospect interactions, such as voice-based calls, emails and text conversations.iPaaS, Cloud/Data Integration & Tag Management.Business/Customer Intelligence & Data Science.Audience/Marketing Data & Data Enhancement.Optimization, Personalization & Testing.Sales Automation, Enablement & Intelligence.
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